Volume 11, Issue 3 (September 2024)
Health Spiritual Med Ethics 2024, 11(3): 139-150 |
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Fotuhi M A, Hesam S, Masoudi Asl I, Najafikhah M. Providing a Model to Protect the Rights of Service Recipients in Hospitals. Health Spiritual Med Ethics 2024; 11 (3) :139-150
URL: http://jhsme.muq.ac.ir/article-1-578-en.html
URL: http://jhsme.muq.ac.ir/article-1-578-en.html
1- Department of Health Care Service Management, Faculty of Management, South Tehran Branch, Islamic Azad University, Tehran, Iran., Department of Health Care Service Management, South Tehran Branch, Islamic Azad University, Tehran, Iran
2- Department of Health Care Service Management, Faculty of Management, South Tehran Branch, Islamic Azad University, Tehran, Iran., Department of Health Care Service Management, South Tehran Branch, Islamic Azad University, Tehran, Iran ,somayehh59@yahoo.com
3- Department of Healthcare Services Management, School of Health Management & Information Sciences, Iran University of Medical Sciences, Tehran, Iran., School of Health Management & Information Sciences Iran University of Medical Sciences, Tehran, Iran
4- Department of Medical Ethics, School of Medicine, Iran University of Medical Sciences,Tehran, Iran., National Center of Health law Research, Ministry of Health and Medical Education, Tehran, Iran
2- Department of Health Care Service Management, Faculty of Management, South Tehran Branch, Islamic Azad University, Tehran, Iran., Department of Health Care Service Management, South Tehran Branch, Islamic Azad University, Tehran, Iran ,
3- Department of Healthcare Services Management, School of Health Management & Information Sciences, Iran University of Medical Sciences, Tehran, Iran., School of Health Management & Information Sciences Iran University of Medical Sciences, Tehran, Iran
4- Department of Medical Ethics, School of Medicine, Iran University of Medical Sciences,Tehran, Iran., National Center of Health law Research, Ministry of Health and Medical Education, Tehran, Iran
Abstract: (397 Views)
Background and Objectives: Service recipients in the hospital have rights due to unique physical and mental conditions. The increasing complexity of treatment systems, the increase in treatment costs, and the increase in awareness and expectations of service recipients have made it necessary to protect service recipients by the government and hospitals. This study was conducted to design a model to protect the rights of service recipients in Iranian hospitals.
Methods: This research was conducted using a mixed-methods approach (quantitative and qualitative). The questions of the researcher-made questionnaire were finalized after interviews with experts and two rounds of soliciting expert opinions using the Delphi method. The finalized questionnaire was then administered to service recipients who were hospitalized. Data were extracted and analyzed using SPSS software, version 19 and SmartPLS software, version 3 using exploratory and confirmatory factor analysis.
Results: Effective factors in protecting the rights of service recipients in Iranian hospitals were classified into ten main axes: strategic, information, patient-centered care, human resources, managerial, policy-making, physical resources, control, education, and insurance, along with 51 items. Among the results, the most crucial axis identified was strategy, with the sub-axis of legislation and drafting executive regulations to ensure the legal protection of the rights of service recipients.
Conclusion: Protecting the rights of service recipients in Iranian hospitals requires the provision of necessary infrastructures and mechanisms from the macro level to the hospital level. This issue will increase patient satisfaction and fulfill the government’s obligations in this field.
Methods: This research was conducted using a mixed-methods approach (quantitative and qualitative). The questions of the researcher-made questionnaire were finalized after interviews with experts and two rounds of soliciting expert opinions using the Delphi method. The finalized questionnaire was then administered to service recipients who were hospitalized. Data were extracted and analyzed using SPSS software, version 19 and SmartPLS software, version 3 using exploratory and confirmatory factor analysis.
Results: Effective factors in protecting the rights of service recipients in Iranian hospitals were classified into ten main axes: strategic, information, patient-centered care, human resources, managerial, policy-making, physical resources, control, education, and insurance, along with 51 items. Among the results, the most crucial axis identified was strategy, with the sub-axis of legislation and drafting executive regulations to ensure the legal protection of the rights of service recipients.
Conclusion: Protecting the rights of service recipients in Iranian hospitals requires the provision of necessary infrastructures and mechanisms from the macro level to the hospital level. This issue will increase patient satisfaction and fulfill the government’s obligations in this field.
Type of Study: Original Article |
Subject:
Special
Received: 2024/06/23 | Accepted: 2024/08/19 | Published: 2024/12/30
Received: 2024/06/23 | Accepted: 2024/08/19 | Published: 2024/12/30
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