Volume 11, Issue 3 (September 2024)
Health Spiritual Med Ethics 2024, 11(3): 139-150 |
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Fotuhi M A, Hesam S, Masoudi Asl I, Najafikhah M. Providing a model of protect the rights for service recipients in hospital. Health Spiritual Med Ethics 2024; 11 (3) :139-150
URL: http://jhsme.muq.ac.ir/article-1-578-en.html
URL: http://jhsme.muq.ac.ir/article-1-578-en.html
1- Student in Health Care Service Management Department of Health Care Service Management, Valieasr Complex, South Tehran Branch, Islamic Azad University, Tehran, Iran, Department of Health Care Service Management, South Tehran Branch, Islamic Azad University, Tehran, Iran
2- assistant professor Department of Healthcare Services Management, School of Health Management & Information Sciences, Iran University of Medical Sciences, Tehran, Iran. -, Department of Health Care Service Management, South Tehran Branch, Islamic Azad University, Tehran, Iran ,somayehh59@yahoo.com
3- Associate Professor Department of Healthcare Services Management, School of Health Management & Information Sciences, Iran University of Medical Sciences, Tehran, Iran., School of Health Management & Information Sciences Iran University of Medical Sciences, Tehran, Iran
4- assistant professor Department of Health Care Service Management, National Center of Health law Research, Ministry of Health and Medical Education, Tehran, Iran
2- assistant professor Department of Healthcare Services Management, School of Health Management & Information Sciences, Iran University of Medical Sciences, Tehran, Iran. -, Department of Health Care Service Management, South Tehran Branch, Islamic Azad University, Tehran, Iran ,
3- Associate Professor Department of Healthcare Services Management, School of Health Management & Information Sciences, Iran University of Medical Sciences, Tehran, Iran., School of Health Management & Information Sciences Iran University of Medical Sciences, Tehran, Iran
4- assistant professor Department of Health Care Service Management, National Center of Health law Research, Ministry of Health and Medical Education, Tehran, Iran
Abstract: (304 Views)
Background and purpose: The recipient of service in the hospital has rights due to special physical and mental conditions. The increasing complexity of treatment systems and the increase in treatment costs on the one hand and the increase in awareness and expectations of service recipients have made it necessary to protect service recipients by the government and hospitals.This study was carried out with the aim of designing a model of protect the rights for service recipients in Iranian hospitals
Research method: This research has been done using a combined method (quantitative and qualitative). The questions of the researcher-made questionnaire were finalized after interviews with experts and two stages of asking opinions from experts using the Delphi method, and then they were given to the recipients of the service hospitalized in the hospital. Data were extracted and analyzed using spss version 19 and SmartPLS software using exploratory and confirmatory factor analysis.
Findings: Effective factors in protectting the rights of service recipients in Iranian hospitals were classified into 10 strategic, information, patient-centered, human resources, managerial, policy-making, physical resources, control, education and insurance and 51 items. Among the findings, the most important axis of the strategy and the most important sub-axis of legislation and drafting executive regulations to ensure legal protection of the rights of the service recipient were identified.
Conclusion: protectting the rights of service recipients in Iranian hospitals requires the provision of necessary infrastructures and mechanisms at the macro level to the hospital level and leads to an increase in patient satisfaction and the fulfillment of the government's obligations in this field.
Research method: This research has been done using a combined method (quantitative and qualitative). The questions of the researcher-made questionnaire were finalized after interviews with experts and two stages of asking opinions from experts using the Delphi method, and then they were given to the recipients of the service hospitalized in the hospital. Data were extracted and analyzed using spss version 19 and SmartPLS software using exploratory and confirmatory factor analysis.
Findings: Effective factors in protectting the rights of service recipients in Iranian hospitals were classified into 10 strategic, information, patient-centered, human resources, managerial, policy-making, physical resources, control, education and insurance and 51 items. Among the findings, the most important axis of the strategy and the most important sub-axis of legislation and drafting executive regulations to ensure legal protection of the rights of the service recipient were identified.
Conclusion: protectting the rights of service recipients in Iranian hospitals requires the provision of necessary infrastructures and mechanisms at the macro level to the hospital level and leads to an increase in patient satisfaction and the fulfillment of the government's obligations in this field.
Type of Study: Original Article |
Subject:
Special
Received: 2024/06/23 | Accepted: 2024/08/19 | Published: 2024/12/30
Received: 2024/06/23 | Accepted: 2024/08/19 | Published: 2024/12/30
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